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Title
Text copied to clipboard!Field Service Supervisor
Description
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We are looking for a Field Service Supervisor to oversee and coordinate field service activities to ensure efficiency and quality in operations. The role involves leading and supporting field technicians, planning tasks, monitoring service execution, and ensuring customer needs are met professionally. You will act as a liaison between the field team and management, handle reporting, and contribute to continuous improvement of service processes. A key part of the job is ensuring all safety regulations are followed and resources are used optimally. We seek someone who is organized, communicative, and has experience in field service or similar operations. The position requires strong problem-solving skills and the ability to work under pressure while maintaining high-quality delivery.
Responsibilities
Text copied to clipboard!- Plan and coordinate field service activities
- Lead and support field technicians
- Ensure compliance with safety regulations
- Monitor and report on service execution
- Manage customer relationships and resolve issues
- Optimize resource utilization and workflows
- Contribute to service process improvements
- Train and develop team members
- Ensure adherence to company policies
- Communicate effectively with management and staff
Requirements
Text copied to clipboard!- Experience in field service or similar role
- Strong leadership skills
- Excellent communication and teamwork abilities
- Ability to work structured and independently
- Knowledge of safety regulations in the field
- Problem-solving skills under pressure
- Proficient with computers and reporting tools
- Flexibility and adaptability
- Relevant education is a plus
- Valid driver's license required
Potential interview questions
Text copied to clipboard!- How do you handle conflicts within a team?
- Describe your experience leading field service personnel.
- How do you ensure safety regulations are followed?
- What methods do you use to optimize workflows?
- How do you manage stressful situations?
- Can you give examples of improving a service process?
- How do you communicate with different stakeholders?
- What IT tools do you have experience with?
- How do you motivate your team?
- How do you prioritize tasks?
